Your Questions Answered

About an hour beforehand. It needs time to absorb, so applying when you arrive will not give you the benefit.

A thick layer over the whole area being worked on, plus a small margin around it. Do not rub it in — it needs to sit on the surface of the skin.

Yes. Cling film over the top holds the warmth in and helps it absorb properly. Leave it covered until you arrive.

Up to six hours, which covers most sittings. For a very long session, talk to your artist or technician about timing before you start.

Always, and ideally when you book rather than on the day. They are working on skin you have prepared, and most will want to plan around it.

Tattoos, waxing, laser, microneedling, microblading and piercings — anywhere on the skin that is about to be worked on.

The formula is water-based and non-greasy, so it wipes away clean rather than leaving a film on the skin.

5% lidocaine — the maximum strength available without a prescription — with Emu Oil and Arnica to look after the skin rather than just deadening it.

It is suitable for all skin types, but patch test a small area first and leave it for the time stated on the pack. Stop using it if you get irritation beyond mild redness.

If you are pregnant or breastfeeding, take regular medication, or have a skin condition affecting the area, speak to a clinician before using it. Do not apply it to broken skin.

No. Everything here is general product information and is not a substitute for advice from a clinician. If something does not feel right, stop and ask a professional.

Every pack size is priced so you pay for half and receive the full quantity. Pick the pack you want on the product page — the free tubes are already included in what ships.

You will get a tracking number by email once your parcel is scanned by the carrier. If nothing has moved for several days, get in touch and we will chase it.

See our refund policy for the current window and conditions. Please contact us before sending anything back so we can confirm the process.